But last week came this Bread Keeper. Never mind why I thought I needed one, or why it turned out to be the wrong size – that’s another story. Turns out (I had hardly noticed) it came from “Amazon Fulfillment Services”. And there wasn’t a single word enclosed about how to return it.
So I went on Amazon, pulled up “My Orders” and sure enough, there was a spot for clicking on “Returns.” I entered the numbers for my Bread Keeper, clicked “Continue” and was surprised when a question came up on the screen – would I like to just keep the Keeper and get a credit anyhow? Of course I was suspicious: would I have to get an Amazon credit card, or agree to buy something else, or whatever? So I clicked “No thanks”.
And then another screen came up. They had just sent the refund to my credit card, and don’t bother sending back the Bread Keeper.
Now of course I always feel bad about returns. No matter how carefully I re-fold that turned-out-to-be-too-pink shirt, the plastic bag with the stock label has been torn. I picture a huge room full of people re-folding shirts, re-bagging them, re-labelling – and then someone has to put it back in the spot in the warehouse with all the other pink shirts. Maybe they don’t even bother. But, I console myself, they keep sending me the pink-shirt catalogs, so the system must be worth it to them.
So what about this Amazon development? Clearly some executive realized it costs more than it’s worth to bother re-stocking Bread Keepers. Would they make this offer only once per customer? Otherwise it’d certainly be open to abuse. Only on inexpensive items? – and where would the dollar cut-off point be? Years ago I would have been investigating for an article in a trade magazine. Maybe someone has already written that.
Meanwhile, does anyone want a Bread Keeper? For that matter, would anyone like a sturdy cardboard box? I can’t bear to throw it out, and with all this Internet shopping, they’re piling up in the closet.