Yes, Internet shopping and the explosion of catalogs came along just in time for my old age. Instead of hobbling painfully through stores, I sit here at the computer and order what I want. Even the returns are easy – there’s always a label included, with instructions. Often return postage is pre-paid in some fashion. Then I can just park in front of the post office or UPS and hail some young person on the way in to please take this package and just leave it on the counter, thank you.
last week came this Bread Keeper. Never
mind why I thought I needed one, or why it turned out to be the wrong size –
that’s another story. Turns out (I had
hardly noticed) it came from “Amazon Fulfillment Services”. And there wasn’t a single word enclosed about
how to return it.
went on Amazon, pulled up “My Orders” and sure enough, there was a spot for
clicking on “Returns.” I entered the
numbers for my Bread Keeper, clicked “Continue” and was surprised when a
question came up on the screen – would I like to just keep the Keeper and get a
credit anyhow? Of course I was
suspicious: would I have to get an Amazon credit card, or agree to buy
something else, or whatever? So I
clicked “No thanks”.
then another screen came up. They had just
sent the refund to my credit card, and don’t bother sending back the Bread
of course I always feel bad about returns.
No matter how carefully I re-fold that turned-out-to-be-too-pink shirt,
the plastic bag with the stock label has been torn. I picture a huge room full of people
re-folding shirts, re-bagging them, re-labelling – and then someone has to put
it back in the spot in the warehouse with all the other pink shirts. Maybe they don’t even bother. But, I console myself, they keep sending me
the pink-shirt catalogs, so the system must be worth it to them.
what about this Amazon development?
Clearly some executive realized it costs more than it’s worth to
bother re-stocking Bread Keepers. Would they make
this offer only once per customer?
Otherwise it’d certainly be open to abuse. Only on inexpensive items? – and where would
the dollar cut-off point be? Years ago I
would have been investigating for an article in a trade magazine. Maybe someone has already written that.
Meanwhile, does anyone want a Bread Keeper? For that matter, would anyone like a sturdy cardboard box? I can’t bear to throw it out, and with all this Internet shopping, they’re piling up in the closet.